Hi all,
I'm wondering what would be the likely cause of a problem I've having with Video Streaming Upload at my workplace. Our Download speed is at least 40 mbps, and our upload is at least 15 mpbs. Hardly anyone uploads anything else at all, just typical office files. For reference, my combined video/audio upload will never exceed 1.7 mbps.
What happens is, I'm uploading 2 video feeds and an audio feed for the entire day from a single computer to a third-party server which multicasts it to any viewers tuned in to the meeting. Most days it's OK, with smooth video and audio. However, once in a while, like yesterday for 75% of the workday, the video was consistently jerky and choppy, with large framerate skips. The diagnostic tool for my video stream software shows significant upstream packet loss during this time, as well as occasional latency spikes. The third-party server company says they have no problems on their side, and I believe them because viewers also send their webcam feeds, and those look smooth and show no loss.
But today, everything was fine, running smoothly like usual. I see very minor upload loss sometimes, but it's barely noticeable in my upload stream video.
We do have fairly old equipment here and nobody is really knowledgeable in networking (we've got basic switches, a router, and a wireless access point), but the erratic nature of the problem makes me wonder if it's something on the ISP's end instead of our equipment, because if it was our equipment, wouldn't we always have jittery video?
Any thoughts on starting points of troubleshooting or researching the problem?
Thanks for your time,
-Robert V.
I'm wondering what would be the likely cause of a problem I've having with Video Streaming Upload at my workplace. Our Download speed is at least 40 mbps, and our upload is at least 15 mpbs. Hardly anyone uploads anything else at all, just typical office files. For reference, my combined video/audio upload will never exceed 1.7 mbps.
What happens is, I'm uploading 2 video feeds and an audio feed for the entire day from a single computer to a third-party server which multicasts it to any viewers tuned in to the meeting. Most days it's OK, with smooth video and audio. However, once in a while, like yesterday for 75% of the workday, the video was consistently jerky and choppy, with large framerate skips. The diagnostic tool for my video stream software shows significant upstream packet loss during this time, as well as occasional latency spikes. The third-party server company says they have no problems on their side, and I believe them because viewers also send their webcam feeds, and those look smooth and show no loss.
But today, everything was fine, running smoothly like usual. I see very minor upload loss sometimes, but it's barely noticeable in my upload stream video.
We do have fairly old equipment here and nobody is really knowledgeable in networking (we've got basic switches, a router, and a wireless access point), but the erratic nature of the problem makes me wonder if it's something on the ISP's end instead of our equipment, because if it was our equipment, wouldn't we always have jittery video?
Any thoughts on starting points of troubleshooting or researching the problem?
Thanks for your time,
-Robert V.