Hello,
A while ago my Sony Vaio which uses Windows 7 stopped connecting to the internet. I have had the laptop for just over a year and haven't had any problems since now. I live in New Zealand and am connected to the Telecom network. There doesn't seem to be a problem with the modem as 2 other laptops and 3 smart phones can successfully connect. The only problem is if I try and connect my laptop, the other computers cannot connect.
My internet security recently expired so my laptop was unprotected for a while before I downloaded another programme, I thought it could be a virus that is causing the problem.
So if I turn my laptop on, it will say that it is fully connected to the internet but if I click on Google Chrome or Internet Explorer it will partially load the page and then after a minute or so it will change to limited access. If I try to reconnect it will come up with a message saying that it cannot connect and suggest to trouble shoot, of which does not work. However if I do not click on a web browser my laptop will successfully connect to spotify and itunes store but as soon as I try to connect to a web browser these other programmes will stop working.
I have tried connecting with no other devices turned on or connected and my laptop still won't connect. I have tried turning the modem on and off and leaving it for a while. I have just got back from a weeks holiday and my laptop is the same as it was when I went away.
I hope this is enough information as I am not very tech savvy so if anyone has any ideas to help me that would be great, Thanks :)
A while ago my Sony Vaio which uses Windows 7 stopped connecting to the internet. I have had the laptop for just over a year and haven't had any problems since now. I live in New Zealand and am connected to the Telecom network. There doesn't seem to be a problem with the modem as 2 other laptops and 3 smart phones can successfully connect. The only problem is if I try and connect my laptop, the other computers cannot connect.
My internet security recently expired so my laptop was unprotected for a while before I downloaded another programme, I thought it could be a virus that is causing the problem.
So if I turn my laptop on, it will say that it is fully connected to the internet but if I click on Google Chrome or Internet Explorer it will partially load the page and then after a minute or so it will change to limited access. If I try to reconnect it will come up with a message saying that it cannot connect and suggest to trouble shoot, of which does not work. However if I do not click on a web browser my laptop will successfully connect to spotify and itunes store but as soon as I try to connect to a web browser these other programmes will stop working.
I have tried connecting with no other devices turned on or connected and my laptop still won't connect. I have tried turning the modem on and off and leaving it for a while. I have just got back from a weeks holiday and my laptop is the same as it was when I went away.
I hope this is enough information as I am not very tech savvy so if anyone has any ideas to help me that would be great, Thanks :)