I purchased a NETGEAR300 Model WNR2000 but cannot get it to function properly. This would be a good place to mention that I am zero tech savvy. I bought a FIRE HD 7 tablet hence the need for wifi. I also finally got a Nokia smartphone that runs a Windows OS & needs wifi for certain apps.
The Netgear wireless router is NOT hooked up right now as I cannot access the internet when it is.
I followed the directions carefully when I attempted to install the router, including powering down the modem (ARRIS Model:TM602G/115). Basically, Ethernet to Router from desktop, 2nd Ethernet from router to modem, powering down/up as advised by Netgear installation info. At which point I lose internet access. I ran a couple trouble shooting programs with no luck. So I finally gave up & came here for help.
HOWEVER I've just realized my modem has a battery. Does that need to be removed when I power down the modem? I'm thinking yes, but I'm not certain. I am also thinking there may be some settings on my desktop that may need changed but I have no clue what they might be.
TSG SysInfo:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Pentium(R) CPU G3220 @ 3.00GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 2
RAM: 4012 Mb
Graphics Card: Intel(R) HD Graphics, 2038 Mb
Hard Drives: C: Total - 467161 MB, Free - 429910 MB;
Motherboard: Dell Inc., 02YRK5
Antivirus: Windows Defender, Disabled
I find it odd & scary that the above shows Defender disabled as I thought that was the AV I was using. Please see attachment.
Thanks in advance for your assistance! I remembered this site & some help I was given a few years ago. I think you will be more helpful than my service provider: Suddenlink Cable FWIW is also used for phone & television.
Please don't forget I'm generally tech clueless, so if you need more info, chances are you'll also need to tell me how to find it! Thanks again!
The Netgear wireless router is NOT hooked up right now as I cannot access the internet when it is.
I followed the directions carefully when I attempted to install the router, including powering down the modem (ARRIS Model:TM602G/115). Basically, Ethernet to Router from desktop, 2nd Ethernet from router to modem, powering down/up as advised by Netgear installation info. At which point I lose internet access. I ran a couple trouble shooting programs with no luck. So I finally gave up & came here for help.
HOWEVER I've just realized my modem has a battery. Does that need to be removed when I power down the modem? I'm thinking yes, but I'm not certain. I am also thinking there may be some settings on my desktop that may need changed but I have no clue what they might be.
TSG SysInfo:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Pentium(R) CPU G3220 @ 3.00GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 2
RAM: 4012 Mb
Graphics Card: Intel(R) HD Graphics, 2038 Mb
Hard Drives: C: Total - 467161 MB, Free - 429910 MB;
Motherboard: Dell Inc., 02YRK5
Antivirus: Windows Defender, Disabled
I find it odd & scary that the above shows Defender disabled as I thought that was the AV I was using. Please see attachment.
Thanks in advance for your assistance! I remembered this site & some help I was given a few years ago. I think you will be more helpful than my service provider: Suddenlink Cable FWIW is also used for phone & television.
Please don't forget I'm generally tech clueless, so if you need more info, chances are you'll also need to tell me how to find it! Thanks again!