Hi. I am trying to connect my laptop to a wireless home network. My laptop can find my router, but not the modem to connect to the internet. I have diagnosed the problem to the media disconnected (ACER told me that some components that make my WiFi work are missing). Please, if someone can help me to fix this, I would greatly appreciate it!
I have read many other questions/topics for this and have tried all of them, from reseting winsock, ipv4, ipv6, and even restoring my computer to factory settings.
My computer is a laptop, ACER Aspire 5570Z running Vista Home Premium. My router is a NETGEAR N 300 wireless router. My cable modem is an Arris TM702G/CT and I have COMCAST internet service.
I have copied below my configuration:
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
Windows IP Configuration
Host Name . . . . . . . . . . . . : Davisputer-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-19-7E-8C-B8-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7c0c:a383:254a:4fe%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.109(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, January 02, 2015 2:46:40 PM
Lease Expires . . . . . . . . . . : Saturday, January 03, 2015 2:46:39 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 151001470
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8038 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-1B-24-4C-C0-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{77239E00-58C0-4DC7-BEB1-AE17F4FCA
64F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{14F63E1E-0147-48F1-8C3E-412534B4B
ED6}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.109%11(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled
I also checked Administrative Tools>Services and the only one that was on other lists that was not started on mine was the Computer Browser. When I tried to start it, I got the following: The Computer Browser service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.
I have read many other questions/topics for this and have tried all of them, from reseting winsock, ipv4, ipv6, and even restoring my computer to factory settings.
My computer is a laptop, ACER Aspire 5570Z running Vista Home Premium. My router is a NETGEAR N 300 wireless router. My cable modem is an Arris TM702G/CT and I have COMCAST internet service.
I have copied below my configuration:
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
Windows IP Configuration
Host Name . . . . . . . . . . . . : Davisputer-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-19-7E-8C-B8-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7c0c:a383:254a:4fe%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.109(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, January 02, 2015 2:46:40 PM
Lease Expires . . . . . . . . . . : Saturday, January 03, 2015 2:46:39 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 151001470
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8038 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-1B-24-4C-C0-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{77239E00-58C0-4DC7-BEB1-AE17F4FCA
64F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{14F63E1E-0147-48F1-8C3E-412534B4B
ED6}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.109%11(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled
I also checked Administrative Tools>Services and the only one that was on other lists that was not started on mine was the Computer Browser. When I tried to start it, I got the following: The Computer Browser service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.