Hello everyone. This is my first time posting a question on a forum ever, so please be patient with me!
I have an Acer Aspire XC600 with Windows 8.1
My problem is slow internet. I am supposed to have 50 mb/s but can only reach 4 mb/s. My ping is excellent, only 12ms, which is better than I've ever had before. I recently upgraded my plan and bought a new router (the previous one didn't work after the upgrade) but my connection has never been slower. Before I upgraded I reached about 25 mb/s and had about 70ms.
The router and modem has both been tested by the internet provider and there is nothing wrong with either; all wireless connections get about 58 mb/s!
I am connected through powerline, with small distance from the router/modem. The router/modem is placed in the floor above me so this was the only solution. Wireless didn't go through the floors very well.
The funny thing is that the powerline adapter shows that the connection is good UNTIL I put in the ethernet cable between the socket in my room and the computer. This makes me think there is something wrong with either the cable or my computer. I have tested the cable, so I wondered if any of you know how I can check if my computer is at fault?
I've updated the network drivers on my computer and ran a virus scan.
I'm sorry if any info you need is missing
I have an Acer Aspire XC600 with Windows 8.1
My problem is slow internet. I am supposed to have 50 mb/s but can only reach 4 mb/s. My ping is excellent, only 12ms, which is better than I've ever had before. I recently upgraded my plan and bought a new router (the previous one didn't work after the upgrade) but my connection has never been slower. Before I upgraded I reached about 25 mb/s and had about 70ms.
The router and modem has both been tested by the internet provider and there is nothing wrong with either; all wireless connections get about 58 mb/s!
I am connected through powerline, with small distance from the router/modem. The router/modem is placed in the floor above me so this was the only solution. Wireless didn't go through the floors very well.
The funny thing is that the powerline adapter shows that the connection is good UNTIL I put in the ethernet cable between the socket in my room and the computer. This makes me think there is something wrong with either the cable or my computer. I have tested the cable, so I wondered if any of you know how I can check if my computer is at fault?
I've updated the network drivers on my computer and ran a virus scan.
I'm sorry if any info you need is missing