Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 2662 Mb
Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
Hard Drives: C: Total - 465441 MB, Free - 366689 MB;
D: Total - 11395 MB, Free - 1394 MB [D is a recovery drive; not normally accessible]
Motherboard: PEGATRON CORPORATION, 2AD3
Antivirus: Microsoft Security Essentials, Updated and Enabled
Dad and I formerly used Yahoo/Verizon DSL,
and they gave us a Westell 6100 as part of it. [E90-610015-06]
Since then we've changed computers a few times,
and back in 2011(?) switched to Enter.net
(not to be confused with EnterNet hardware)
from Allentown, Pennsylvania.
Enter never sent us anything
offering to give or sell us one of their customary modems,
which are made by Zoom,
at least one model from whom at-least-somewhat resembles the 6100.
We just plugged in the Westell as ever,
and it worked just as it did with "VZ".
Well, about three weeks or so, all of a sudden, it didn't.
Enter's techs (well, really one tech named "Ash")
came up with a 'temporary' fix,
where we had (have) to click
on the networking icon in the Windows system tray
and wait (perhaps only seconds,
but often as long as 2 minutes or more depending on the time of day)
just to do what the modem used to do automagically
whenever it was turned on.
We're still using that 'temporary' fix,
as Enter expects us to call back when Ash is there
and supposedly get another solution.
Dad and I are frankly stumped as to what happened,
and neither Ash nor anyone who would otherwise try to help us
(but instead at best can only tell us when Ash will next be available)
have come up with anything else in the way of a solution,
at least not one for which I would not have to wait on the phone
(are they afraid that if they e-mail me a solution,
that I'll post it here??)
I believe that if I say the exact, right thing to them,
they should trade our Westell for one of their Zooms,
as I'm willing to bet that if it's given (back) to another Verizon user,
it will work perfectly wherever they are,
while Enter's Zoom will likewise do so here.
I also believe that Enter have very possibly
never given anything away in their corporate life.
The Westell appears to have version 4 of the applicable firmware,
so an upgrade appears to be out of the question
unless there is a version 5.
I'm open to more suggestions.
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 2662 Mb
Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
Hard Drives: C: Total - 465441 MB, Free - 366689 MB;
D: Total - 11395 MB, Free - 1394 MB [D is a recovery drive; not normally accessible]
Motherboard: PEGATRON CORPORATION, 2AD3
Antivirus: Microsoft Security Essentials, Updated and Enabled
Dad and I formerly used Yahoo/Verizon DSL,
and they gave us a Westell 6100 as part of it. [E90-610015-06]
Since then we've changed computers a few times,
and back in 2011(?) switched to Enter.net
(not to be confused with EnterNet hardware)
from Allentown, Pennsylvania.
Enter never sent us anything
offering to give or sell us one of their customary modems,
which are made by Zoom,
at least one model from whom at-least-somewhat resembles the 6100.
We just plugged in the Westell as ever,
and it worked just as it did with "VZ".
Well, about three weeks or so, all of a sudden, it didn't.
Enter's techs (well, really one tech named "Ash")
came up with a 'temporary' fix,
where we had (have) to click
on the networking icon in the Windows system tray
and wait (perhaps only seconds,
but often as long as 2 minutes or more depending on the time of day)
just to do what the modem used to do automagically
whenever it was turned on.
We're still using that 'temporary' fix,
as Enter expects us to call back when Ash is there
and supposedly get another solution.
Dad and I are frankly stumped as to what happened,
and neither Ash nor anyone who would otherwise try to help us
(but instead at best can only tell us when Ash will next be available)
have come up with anything else in the way of a solution,
at least not one for which I would not have to wait on the phone
(are they afraid that if they e-mail me a solution,
that I'll post it here??)
I believe that if I say the exact, right thing to them,
they should trade our Westell for one of their Zooms,
as I'm willing to bet that if it's given (back) to another Verizon user,
it will work perfectly wherever they are,
while Enter's Zoom will likewise do so here.
I also believe that Enter have very possibly
never given anything away in their corporate life.
The Westell appears to have version 4 of the applicable firmware,
so an upgrade appears to be out of the question
unless there is a version 5.
I'm open to more suggestions.