We use Enter.Net DSL (either 768 or 864K up, 128K down) from nearby Allentown, PA.
We've been with them for years, and have used a Westell 6100 modem formerly supplied by Verizon.net for years without problems.
We have Windows 7 Home Basic, customized for HP.
There have been significant weather issues in the past few weeks, although as far as we can tell not enough to seriously impact service, never mind other utilities.
Still, a few days ago the modem failed to connect in the usual way, and has not since.
Enter's techs did not know of any issues with Verizon, who is also the copper-line phone service; in fact regular voice calls can be made and received without issue on our line. :confused:
They tried to help reconfigure the modem, a bit of a bear given they usually work with Zooms.
After failing to diagnose anything actually going on with the modem, one of the techs supplied us with a different set of specs to set up a second connection, which after a few fits and starts, is working, though it can take upwards of a minute for it to connect.
We really don't want to have to keep using this second connection, however, given that the original one worked so swimmingly, without any effort on our part; it requires a few extra clicks, which the other, north-of-80-year-old, user of this system can't always remember to do every ____ time he wants to get online.
Any ideas as to what may be going on here? Westell says we should contact Verizon, but should we ask the telco for help?
Should we throw in the towel, given the 6100 is north of 10 years old AFAIK, and ask Enter for a new modem?
BOB
We've been with them for years, and have used a Westell 6100 modem formerly supplied by Verizon.net for years without problems.
We have Windows 7 Home Basic, customized for HP.
There have been significant weather issues in the past few weeks, although as far as we can tell not enough to seriously impact service, never mind other utilities.
Still, a few days ago the modem failed to connect in the usual way, and has not since.
Enter's techs did not know of any issues with Verizon, who is also the copper-line phone service; in fact regular voice calls can be made and received without issue on our line. :confused:
They tried to help reconfigure the modem, a bit of a bear given they usually work with Zooms.
After failing to diagnose anything actually going on with the modem, one of the techs supplied us with a different set of specs to set up a second connection, which after a few fits and starts, is working, though it can take upwards of a minute for it to connect.
We really don't want to have to keep using this second connection, however, given that the original one worked so swimmingly, without any effort on our part; it requires a few extra clicks, which the other, north-of-80-year-old, user of this system can't always remember to do every ____ time he wants to get online.
Any ideas as to what may be going on here? Westell says we should contact Verizon, but should we ask the telco for help?
Should we throw in the towel, given the 6100 is north of 10 years old AFAIK, and ask Enter for a new modem?
BOB
