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NETGEAR Dual Band Wireless Router Not Broadcasting SSID (Yes! The box is checked!)

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So my girlfriend and I just inherited her dad's Netgear WNDR3700v3. They said the power switch on their surge protector got cycled one day and suddenly the router stopped broadcasting its SSID. After swapping out the router they still had various wireless connectivity / general internet issues, so they got their ISP out and found that specific issue was on their side... I'm not really network savi, for whatever reason, but I know that SSID broadcasting has to be on and the Wireless Radio has to be on. Both boxes are checked for both bands in the router setup and the indicator light is solid-on on the front panel of the router, yet I still can not detect the signal on our phones. What's really strange is that after putting a hardline from the router to my computer I can connect via my computer's WiFi... What could it be?

Thanks in advance.

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