Slow laptop with new BT Home Hub

Hi there.

So the family has recently upgraded the internet to BT Infinity and have been given a shiny new BT Home Hub 4. This has unfortunately been met with more annoyance than joy; particularly with me.

Whereas most devices seem to be working fine a few items have struggled to even work at a passable level...my laptop included. My most recent speedtest showed that my d/l speed was @ 0.41mps and u/l @ 2.69mps. These are not good at all!

Any suggestions on how I can sort this out. BT advised allowing two weeks for "line adjustment" but it has now been over three and that sounds total hogwash regardless. Here are some details from the CMD screen for 'IPCONFIG/ALL':



Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : acer1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : C2-F8-DA-9E-79-17
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : B8-70-F4-94-5B-A5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : C0-F8-DA-9E-79-17
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e012:edf6:2806:1a9b%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 04 August 2013 22:21:44
Lease Expires . . . . . . . . . . : 05 August 2013 22:48:36
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 247527642
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-4A-44-78-C0-F8-DA-9E-79-17

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:38bb:368d:3f57:feb9(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::38bb:368d:3f57:feb9%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes



Many thanks
Jason.