Quantcast
Channel: Tech Support Guy - Networking
Viewing all articles
Browse latest Browse all 4291

Solved: Can Connect to internet only in safe mode Win 8.1 - after some malware remova

$
0
0
Hi. I'm afraid I botched my system by using multiple malware programs and then finding that I was unable to connect to the internet (but still can see the router). I have an acer laptop with win8.1 installed. I am able to connect to the net in safe mode with networking but not in ordinary user mode. I've tried some things based on other posts, but I've been out of the tech world for too long to figure this out. I'm hoping to get some help so I don't have to do a reset and go back to start.

The system has been working great for over a year, but last week i began having some random audio stuff play with no apparent reason. So I figured it was malware and I began loading malware sw and doing scans. In the heat of the moment, I did whatever the malware sw said to do. Then, poof, no internet. Later uninstalled the malware scan sw but still no net in normal mode.

I am using the ethernet adapter to connect to my router, but I have the same problem using the wifi adapter. I figure that since this thing works in safe mode, there must be a way to solve the problem without a complete reset. Tried to restore an older backup and the backup file was unreadable. Yipes! I'm pulling out all my hair! Thanks for any help you can give!

Here is my ipconfig from normal mode:

Windows IP Configuration

Host Name . . . . . . . . . . . . : acerlt
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : edimax.com

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : edimax.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 20-1A-06-E7-FC-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::874:f6ca:4df3:35b5%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 27, 2015 1:58:18 PM
Lease Expires . . . . . . . . . . : Saturday, May 24, 2025 1:58:18 PM
Default Gateway . . . . . . . . . : 192.168.1.3
DHCP Server . . . . . . . . . . . : 192.168.1.3
DHCPv6 IAID . . . . . . . . . . . : 52435462
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-A8-94-A5-20-1A-06-E7-FC-67
DNS Servers . . . . . . . . . . . : 192.168.1.3
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.edimax.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

------------------------------------
here is sysinfo result:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Pentium(R) CPU N3520 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 3
Processor Count: 4
RAM: 8075 Mb
Graphics Card: Intel(R) HD Graphics, -1984 Mb
Hard Drives: C: Total - 389679 MB, Free - 144125 MB; D: Total - 20426 MB, Free - 6455 MB; E: Total - 48860 MB, Free - 5735 MB;
Motherboard: Acer, E1-510
Antivirus: Bitdefender Antivirus Free Edition, Updated: Yes, On-Demand Scanner: Enabled

Viewing all articles
Browse latest Browse all 4291

Trending Articles