Hi all,
Before we start:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 16340 Mb
Graphics Card: AMD Radeon HD 7950, -1024 Mb
Hard Drives: C: Total - 122001 MB, Free - 84839 MB; D: Total - 953865 MB, Free - 809338 MB; F: Total - 1430796 MB, Free - 810548 MB;
Motherboard: PEGATRON CORPORATION, 2AD5
Antivirus: None
Additional info on my machine:
http://h20564.www2.hp.com/hpsc/doc/p...ocId=c03295940
Background:
What did I try?
Pretty much everything that I could think off and found on internet, including:
Everytime I double-click on my network, windows requests for my network password. I enter it and the message "Windows was unable to connect to dvr-12556" pop-up comes immediately.
Interesting (unexplained even after all I did) facts:
1. Wireless profiles:
I do not see any wireless profiles under Start> control Panel> classic view> network and sharing center> manage wireless networks.
2. ipconfig results:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Thibaud-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 9C-B7-0D-F8-DF-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{C4144F90-207D-41E8-BEFA-56B0352B4F35}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
3. ipconfig CMD results:
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
4. Xirrus Wi-Fi Inspector diagnostics results:
See attachment "Xirrus"
5. Current Wireless card settings (after I tried everything):
See several attachments "Wireless card"
Conclusion:
It seems the problem is coming from the fact that my DNS / IP adress is missing, but I feel I have tried everything to fix it without success. Any idea ?
Thanks !!
thibaud215
Before we start:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 16340 Mb
Graphics Card: AMD Radeon HD 7950, -1024 Mb
Hard Drives: C: Total - 122001 MB, Free - 84839 MB; D: Total - 953865 MB, Free - 809338 MB; F: Total - 1430796 MB, Free - 810548 MB;
Motherboard: PEGATRON CORPORATION, 2AD5
Antivirus: None
Additional info on my machine:
http://h20564.www2.hp.com/hpsc/doc/p...ocId=c03295940
Background:
- I was surfing yesterday when all the sudden my connection dropped. I have never been able to reconnect since then (see attachment "Network" for current state).
- Interestingly enough, all my other devices connected to the same network continue to work perfectly fine (2 phones, 1 tablet). Only the PC seems to refuse to connect.
- Prior to this issue, all 4 devices were connected on the same network for 2+ years without any problems at all.
What did I try?
Pretty much everything that I could think off and found on internet, including:
- Check that the password I entered was correct
- Reboot computer / modem
- Deactivate / reactivate all possible configurations of network cards
- Uninstall / reinstall Wireless LAN Card drivers (including newer versions of the drivers)
- Update motherboard / chipset drivers
- Virus and malware scans with AVG anti-virus
- System restore to time when internet worked
- Clean format and reinstall of Windows 7 (incl. new partitioning)
- Deleting the wireless profiles under Start> control Panel> classic view> network and sharing center> manage wireless networks
- Run Windows built in diagnostics tool before and after reinstall. The result is always the same: "Problem with wireless adapter or access point - not fixed"
- Deactivate Windows built-in firewall (I do not have any other firewall or anti-virus installed, AVG has been removed after scanning the whole computer)
- ipconfig /release and ipconfig /renew
- flushdns
- Set a static IP, gateway, DNS etc.
- Install Xirrus Wi-Fi Inspector and run diagnostics
Everytime I double-click on my network, windows requests for my network password. I enter it and the message "Windows was unable to connect to dvr-12556" pop-up comes immediately.
Interesting (unexplained even after all I did) facts:
1. Wireless profiles:
I do not see any wireless profiles under Start> control Panel> classic view> network and sharing center> manage wireless networks.
2. ipconfig results:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Thibaud-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 9C-B7-0D-F8-DF-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{C4144F90-207D-41E8-BEFA-56B0352B4F35}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
3. ipconfig CMD results:
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
- Successfully reset the Winsock Catalog.
- Reseting Global, OK!
- Reseting Interface, OK!
- There's no user specified settings to be reset
4. Xirrus Wi-Fi Inspector diagnostics results:
See attachment "Xirrus"
5. Current Wireless card settings (after I tried everything):
See several attachments "Wireless card"
Conclusion:
It seems the problem is coming from the fact that my DNS / IP adress is missing, but I feel I have tried everything to fix it without success. Any idea ?
Thanks !!
thibaud215