Hi , I am having some issues with my IP. I had my internet down for nearly a month just after they started a promotion.
They are threatening me with a 220$ fine, saying that it was my fault my service was down. I asked for a tech report for the supposed repair. The provided me with the below report, can anybody tell me what exactly the problem was, its hard for me to understand, being i'm not a tech.
Thankyou in advance.
Below is the technician report that you requested for.
A RBT ULL DSL service fault has been restored (Optus WHS).
System ID: 538090
Optus ID: 12811690
Customer Reference: 734918
Product: RBT ULL DSL
Organisation: Symbio Wholesale Pty Limited
Fault Start: 22/12/2014 11:32:07
Service: ZYM#00000560296
Symptom most suited to fault: Circuit Down/No Sync/No Dial Tone
Fault Description: -no sync
Restoration Details:
Clearance Details: Your fault has now been placed in a restored state.
CUS - No Fault was Identified on the Optus ULL Network
CPE - Customer Premise Equipment
UNK - Cause unknown
NFF - No Fault Found - No Fix Req.
Should you require further investigation, please update this case with
additional troubleshooting results within the next 72hrs. This fault will be
closed if no response is received.
Additional Clearance Details: No fault till MDF.
Tagged at (A / 6 ) B side jumper intact.
Fee for Service: Yes
They are threatening me with a 220$ fine, saying that it was my fault my service was down. I asked for a tech report for the supposed repair. The provided me with the below report, can anybody tell me what exactly the problem was, its hard for me to understand, being i'm not a tech.
Thankyou in advance.
Below is the technician report that you requested for.
A RBT ULL DSL service fault has been restored (Optus WHS).
System ID: 538090
Optus ID: 12811690
Customer Reference: 734918
Product: RBT ULL DSL
Organisation: Symbio Wholesale Pty Limited
Fault Start: 22/12/2014 11:32:07
Service: ZYM#00000560296
Symptom most suited to fault: Circuit Down/No Sync/No Dial Tone
Fault Description: -no sync
Restoration Details:
Clearance Details: Your fault has now been placed in a restored state.
CUS - No Fault was Identified on the Optus ULL Network
CPE - Customer Premise Equipment
UNK - Cause unknown
NFF - No Fault Found - No Fix Req.
Should you require further investigation, please update this case with
additional troubleshooting results within the next 72hrs. This fault will be
closed if no response is received.
Additional Clearance Details: No fault till MDF.
Tagged at (A / 6 ) B side jumper intact.
Fee for Service: Yes