I've had this new laptop for about two weeks now and I originally was able to connect to my wifi and stay connected. With no changes to the router or laptop (it's still in default factory settings), my wireless connection has been disconnecting for about three days and I am unable to connect back. I get Microsoft's default "Can't connect to this network" message. When I connect my laptop to the router via an ethernet cable, I am able to access the internet.
In order to connect back to the internet wirelessly, I have to reset my router and my laptop will connect, only to disconnect half an hour to an hour later.
All my other wifi devices connect fine, including an older model Asus laptop. I've tried connecting to wifi at other people's houses and public wifi hotspots and they all work fine. As soon as I come home though, connection is out again.
Laptop : ASUS X550JK ; Windows 8.1 x64 ; Broadcom 802.11n network adapter (with latest drivers)
Laptop AV : Bitdefender Total Security 2015
Router : Belkin N750 DB
Here is my ipconfig / all :
Windows IP Configuration
Host Name . . . . . . . . . . . . : MH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hnet
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 30-10-B3-1A-CD-46
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 32-10-B3-84-11-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : HNet
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 30-10-B3-84-11-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : HNet
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 38-2C-4A-39-37-25
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:9:7e00:144:a88f:6c80:c77b:cf1b(Preferred)
Temporary IPv6 Address. . . . . . : 2601:9:7e00:144:a41a:bd87:34e2:d5e9(Preferred)
Link-local IPv6 Address . . . . . : fe80::a88f:6c80:c77b:cf1b%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, December 16, 2014 5:52:00 PM
Lease Expires . . . . . . . . . . : Saturday, January 23, 2151 12:39:16 AM
Default Gateway . . . . . . . . . : fe80::a86:3bff:fe3f:3b82%3
192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 54013002
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-D7-81-43-38-2C-4A-39-37-25
DNS Servers . . . . . . . . . . . : 2601:9:7e00:144:a86:3bff:fe3f:3b82
192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
hnet
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:c4f:f0e:b642:dd80(Preferred)
Link-local IPv6 Address . . . . . : fe80::c4f:f0e:b642:dd80%10(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 369098752
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-D7-81-43-38-2C-4A-39-37-25
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.HNet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : HNet
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Ping Tests (found this on another thread involving an issue similar to mine) :
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Michelle>Ping 192.168.2.1
Pinging 192.168.2.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.2.6: Destination host unreachable.
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Michelle>Ping google.com
Ping request could not find host google.com. Please check the name and try again
.
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Michelle>Ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 192.168.2.6: Destination host unreachable.
Reply from 192.168.2.6: Destination host unreachable.
Reply from 192.168.2.6: Destination host unreachable.
Reply from 192.168.2.6: Destination host unreachable.
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Please any help would be appreciated. I'm so worried this is a problem with this new laptop, which seems unlikely since wifi works at other places. But seriously, if I can't even get wifi in my own home, what's the point of having this laptop?
In order to connect back to the internet wirelessly, I have to reset my router and my laptop will connect, only to disconnect half an hour to an hour later.
All my other wifi devices connect fine, including an older model Asus laptop. I've tried connecting to wifi at other people's houses and public wifi hotspots and they all work fine. As soon as I come home though, connection is out again.
Laptop : ASUS X550JK ; Windows 8.1 x64 ; Broadcom 802.11n network adapter (with latest drivers)
Laptop AV : Bitdefender Total Security 2015
Router : Belkin N750 DB
Here is my ipconfig / all :
Windows IP Configuration
Host Name . . . . . . . . . . . . : MH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hnet
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 30-10-B3-1A-CD-46
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 32-10-B3-84-11-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : HNet
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 30-10-B3-84-11-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : HNet
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 38-2C-4A-39-37-25
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:9:7e00:144:a88f:6c80:c77b:cf1b(Preferred)
Temporary IPv6 Address. . . . . . : 2601:9:7e00:144:a41a:bd87:34e2:d5e9(Preferred)
Link-local IPv6 Address . . . . . : fe80::a88f:6c80:c77b:cf1b%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, December 16, 2014 5:52:00 PM
Lease Expires . . . . . . . . . . : Saturday, January 23, 2151 12:39:16 AM
Default Gateway . . . . . . . . . : fe80::a86:3bff:fe3f:3b82%3
192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 54013002
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-D7-81-43-38-2C-4A-39-37-25
DNS Servers . . . . . . . . . . . : 2601:9:7e00:144:a86:3bff:fe3f:3b82
192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
hnet
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:c4f:f0e:b642:dd80(Preferred)
Link-local IPv6 Address . . . . . : fe80::c4f:f0e:b642:dd80%10(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 369098752
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-D7-81-43-38-2C-4A-39-37-25
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.HNet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : HNet
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Ping Tests (found this on another thread involving an issue similar to mine) :
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Michelle>Ping 192.168.2.1
Pinging 192.168.2.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.2.6: Destination host unreachable.
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Michelle>Ping google.com
Ping request could not find host google.com. Please check the name and try again
.
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Michelle>Ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 192.168.2.6: Destination host unreachable.
Reply from 192.168.2.6: Destination host unreachable.
Reply from 192.168.2.6: Destination host unreachable.
Reply from 192.168.2.6: Destination host unreachable.
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Please any help would be appreciated. I'm so worried this is a problem with this new laptop, which seems unlikely since wifi works at other places. But seriously, if I can't even get wifi in my own home, what's the point of having this laptop?