Hey everyone,
I'd really appreciate any help you guys can give on the issue...I'm at my wits end at this point...![]()
So anyway, about a month ago my old 2wire modem pretty much kicked the bucket for good (after about 4 years of more or less dedicated service with the occasional hiccup here and there, I was kind of saddened yet relieved) and I was left without internet for a few days. I contacted my ISP with the issue, and after a bunch of failed restart attempts on their end (I told them the damn thing was dead already, but they were insistent on making sure I wasn't bs'ing them) they finally relented and decided to send me their new Pace 4111n router/modem.
A few days later, low and behold, I had a new Pace and guess what? IT HAD WIFI!!![]()
The reason why this came as such an interesting surprise was because my old 2Wire that my ISP had originally provided us with was simply a modem with no router/wifi capabilities on it. In order to bypass the lack of Wifi, I had to purchase a Netgear N300 router and had it hooked up to the 2Wire for years with no connectivity issues.
Anyway, with the new Pace in hand, I put my old Netgear away and plugged the new baby in....and here is where things kinda went downhill....
Now...my old set up was kinda strange...I used to have the 2Wire modem hooked up to the Netgear router and in between had a Grandstream HT502 Voip phone adapter plugged in (we have the need in my household for long distance phone service, and in order to have a more economical option, purchased a separate service with a different company that provided the Grandstream. I should mention that the set up we use to have was put in place by someone from the company, and that I had no hand in putting it together that way). For years, this set up worked fine with no issues, but as soon as the Pace 4111n came into play with the Grandstream in tow behind it, my Wifi connectivity basically went down the crapper.![]()
After about a week with random signal drops and Wifi connection issues, I decided to call my ISP back and describe the situation to them. What has followed since then has been a ridiculous back and forth with various "technical support" people basically insisting in guiding me through the typical reset process of the Pace, different variations of "just unplug it from your power source for a bit and see if that works," or my favorite "just get a longer cable and keep the Grandstream and the Pace far away from each other so that the Grandstream doesn't interfere with the WiFi radio signal."
Now please, keep in mind that I pretty much had already tried ALL of this (and more) prior to speaking with "technical support" and the fact that that's basically all the advice they've been able to offer is just dismaying.
So here I am, turning to the net for help on this matter...hope someone out there has something better than "unplug and replug and see if that works" to offer in terms of help.
-PhantomRaven
P.S- A couple of other specifying notes for those who might need some more info on the subject:
-After my last conversation with tech support, which happened today, I finally got someone to guide me through fiddling around with the Pace. We managed to change the Wireless Channel to Ch 11 on a 20MHz range along with confirming the connection type as a PPP0E setting. So far, I've had no issues, but right after I hung up with them, I had to revert to my old system of disconnecting from the WiFi and reconnecting in order to get my signal working again.
-My doggy Wifi issues usually would start like this: I'd start up my laptop (which is set up to log in to my home WiFi signal automatically) and right away, I'd notice the typical yellow triangle symbol over the network icon indicating "limited or no connectivity." At this point, I would usually have to disconnect and then reconnect to start it working again. This would usually keep it working for a couple of hours, sometimes less, at which point after I would have to disconnect from WiFi and then connect again. Sometimes the network icon symbol wouldn't even show anything was wrong, yet Firefox would fail to load anything and would just give me a "This website has timed out" or "This page is taking too long to load" page instead.
-My original investigation of the issue had me suspecting that perhaps it was my laptop that was the problem. I use a Toshiba Satellite Pro to connect to my WiFi and do several things on it, but after getting several other people in my household to connect on their various devices (ranging from everything from HP laptops, to Kindle, to even an Ipod touch at one point), the problem persisted on their end as well.
-At any one time, the most devices connected to our WiFi are usually only three at most....most days its only just one.
-All devices used, with the exception of the Ipod Touch, run on Windows 7 and are up to date as far as I'm aware.
Thank in advance to ANYONE that can provide some REAL help on the subject!
I'd really appreciate any help you guys can give on the issue...I'm at my wits end at this point...
So anyway, about a month ago my old 2wire modem pretty much kicked the bucket for good (after about 4 years of more or less dedicated service with the occasional hiccup here and there, I was kind of saddened yet relieved) and I was left without internet for a few days. I contacted my ISP with the issue, and after a bunch of failed restart attempts on their end (I told them the damn thing was dead already, but they were insistent on making sure I wasn't bs'ing them) they finally relented and decided to send me their new Pace 4111n router/modem.
A few days later, low and behold, I had a new Pace and guess what? IT HAD WIFI!!
The reason why this came as such an interesting surprise was because my old 2Wire that my ISP had originally provided us with was simply a modem with no router/wifi capabilities on it. In order to bypass the lack of Wifi, I had to purchase a Netgear N300 router and had it hooked up to the 2Wire for years with no connectivity issues.
Anyway, with the new Pace in hand, I put my old Netgear away and plugged the new baby in....and here is where things kinda went downhill....
Now...my old set up was kinda strange...I used to have the 2Wire modem hooked up to the Netgear router and in between had a Grandstream HT502 Voip phone adapter plugged in (we have the need in my household for long distance phone service, and in order to have a more economical option, purchased a separate service with a different company that provided the Grandstream. I should mention that the set up we use to have was put in place by someone from the company, and that I had no hand in putting it together that way). For years, this set up worked fine with no issues, but as soon as the Pace 4111n came into play with the Grandstream in tow behind it, my Wifi connectivity basically went down the crapper.
After about a week with random signal drops and Wifi connection issues, I decided to call my ISP back and describe the situation to them. What has followed since then has been a ridiculous back and forth with various "technical support" people basically insisting in guiding me through the typical reset process of the Pace, different variations of "just unplug it from your power source for a bit and see if that works," or my favorite "just get a longer cable and keep the Grandstream and the Pace far away from each other so that the Grandstream doesn't interfere with the WiFi radio signal."
Now please, keep in mind that I pretty much had already tried ALL of this (and more) prior to speaking with "technical support" and the fact that that's basically all the advice they've been able to offer is just dismaying.
So here I am, turning to the net for help on this matter...hope someone out there has something better than "unplug and replug and see if that works" to offer in terms of help.
-PhantomRaven
P.S- A couple of other specifying notes for those who might need some more info on the subject:
-After my last conversation with tech support, which happened today, I finally got someone to guide me through fiddling around with the Pace. We managed to change the Wireless Channel to Ch 11 on a 20MHz range along with confirming the connection type as a PPP0E setting. So far, I've had no issues, but right after I hung up with them, I had to revert to my old system of disconnecting from the WiFi and reconnecting in order to get my signal working again.
-My doggy Wifi issues usually would start like this: I'd start up my laptop (which is set up to log in to my home WiFi signal automatically) and right away, I'd notice the typical yellow triangle symbol over the network icon indicating "limited or no connectivity." At this point, I would usually have to disconnect and then reconnect to start it working again. This would usually keep it working for a couple of hours, sometimes less, at which point after I would have to disconnect from WiFi and then connect again. Sometimes the network icon symbol wouldn't even show anything was wrong, yet Firefox would fail to load anything and would just give me a "This website has timed out" or "This page is taking too long to load" page instead.
-My original investigation of the issue had me suspecting that perhaps it was my laptop that was the problem. I use a Toshiba Satellite Pro to connect to my WiFi and do several things on it, but after getting several other people in my household to connect on their various devices (ranging from everything from HP laptops, to Kindle, to even an Ipod touch at one point), the problem persisted on their end as well.
-At any one time, the most devices connected to our WiFi are usually only three at most....most days its only just one.
-All devices used, with the exception of the Ipod Touch, run on Windows 7 and are up to date as far as I'm aware.
Thank in advance to ANYONE that can provide some REAL help on the subject!