Hello everybody
I have been trying to fix this problem for 6 months, to no avail. We are with Virgin Media on the 10MB/s service. For the last 3-4 years or so we have had perfect service. Then, in December, we had a huge storm in England and from that day on we have been having intermittent connection. The internet will go for like 30 secs or so and then come back, sometimes it ranges to a t4 disconnect where it disconnects for like 5 mins and the whole router has to reboot. We have been sent a brand new router, we have had the cable from the street to our omnibox replaced, we have had many technicians who fiddled with frequency and tightened loose points, but nothing has seemed to fix it. When i look inside the omnibox i saw that the cable from the router to the omnibox is frayed very badly at the end. Also, when i used to kick my box in, the disconnects used to magically stop, until the box became loose again. My guess is that when i kick the box back in I make the frayed connection touch whatever it should touch and that fixes the problems temporarily. Can someone explain how the omnibox works, and if i need a new cable from my router to the omnibox?
The speeds are fine, and the ping is also fine. Here are the TBB charts. (the red spikes mean packet loss) (also notice how the packet loss was extremely bad in the morning, and then after i made this little wire that looked like a bunch of hairs, probably the fibre optic, touch the orange wire it reduced substancially)
http://www.thinkbroadband.com/ping/s...8-06-2013.html
Thanks
I have been trying to fix this problem for 6 months, to no avail. We are with Virgin Media on the 10MB/s service. For the last 3-4 years or so we have had perfect service. Then, in December, we had a huge storm in England and from that day on we have been having intermittent connection. The internet will go for like 30 secs or so and then come back, sometimes it ranges to a t4 disconnect where it disconnects for like 5 mins and the whole router has to reboot. We have been sent a brand new router, we have had the cable from the street to our omnibox replaced, we have had many technicians who fiddled with frequency and tightened loose points, but nothing has seemed to fix it. When i look inside the omnibox i saw that the cable from the router to the omnibox is frayed very badly at the end. Also, when i used to kick my box in, the disconnects used to magically stop, until the box became loose again. My guess is that when i kick the box back in I make the frayed connection touch whatever it should touch and that fixes the problems temporarily. Can someone explain how the omnibox works, and if i need a new cable from my router to the omnibox?
The speeds are fine, and the ping is also fine. Here are the TBB charts. (the red spikes mean packet loss) (also notice how the packet loss was extremely bad in the morning, and then after i made this little wire that looked like a bunch of hairs, probably the fibre optic, touch the orange wire it reduced substancially)
http://www.thinkbroadband.com/ping/s...8-06-2013.html
Thanks