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being hacked please help me

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hello, I am having a problem staying online I keep getting disconnected from the internet, so I called my isp and he scanned the line and told me that their is something wrong, he said it's either malware or a hacker, I have tried formating my hdd in another pc, and then reinstalling window's xp on it, I still am having this problem, and even as I type this message I have been disconected 5 time's, I have ran avg,malware byte's, and bit defender, nothing work's please help me

Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 4 Stepping 9 Processor Count: 2 RAM: 501 Mb Graphics Card: Hard Drives: C: Total - 76316 MB, Free - 72392 MB; Motherboard: LENOVO, LENOVO Antivirus: None

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