We have a Dell Desktop Computer, running Windows 7. We get our high-speed Internet through CenturyLink (starting when they were still Qwest). We have an Actiontec PK5000 Modem/Router (with the Qwest logo on it), directly connected to our computer by an Ethernet Cable. Both the Computer's Internet connection and the Wi-Fi were working fine until approximately Saturday, May 31 (2 & 1/2 weeks ago), when the Computer suddenly stopped being able to connect to the Internet for no apparent reason. We can access the Wi-Fi fine from our various mobile devices (iPods, iPad, Laptop, etc.), but not from the Desktop Computer (which again, is directly connected to the Modem/Router by an Ethernet Cable).
When I go to "Control Panel > Network and Internet > Network and Sharing Center", next to "Connections", it lists both "Local Area Connection" and "Wireless Network Connection". When I click on either of those, in the pop-up window, under "Connection", it says "IPv4 Connectivity: Internet" and "IPv6 Connectivity: No Internet access". When I unplug the Ethernet Cable between the Computer & the Modem/Router, "Local Area Connection" disappears, & when I plug it back in, it reappears. When I disconnect from our Wireless Network, "Wireless Network Connection" disappears, & when I reconnect to it, it reappears (& it *does* say that we're connected to our Wireless Network). The Computer clearly recognizes both the Modem/Router and the Wireless Network, but somehow can't connect to the Internet!
But it seems our Computer *can* do System, Driver, & Program Updates. So unless it only says that everything is up to date because it can't connect to the the Internet, clearly it's connected to the Internet as some basic level. I went to System Restore, but by now (2 & 1/2 weeks later), there are no Restore Points before the problem started.
We have made no recent changes to either our Computer (as far as I know) or our Internet service. I've tried all the obvious things like rebooting both the Computer and the Modem/Router several times (including doing so after changing settings, to make sure they were applied), but nothing helped. I tried rebooting in Safe Mode to fix things, but that got me nowhere. I've tried everything I can find to diagnose, repair, or fix the problem, but nothing has worked. I've been on the phone with tech support with Microsoft, CenturyLink, and Dell, & e-mail tech support with Actiontec, but they couldn't solve anything. All I can figure out is that our Computer stopped connecting to the Internet for no apparent reason.
What can I do to fix it??? HELP! :,<
When I go to "Control Panel > Network and Internet > Network and Sharing Center", next to "Connections", it lists both "Local Area Connection" and "Wireless Network Connection". When I click on either of those, in the pop-up window, under "Connection", it says "IPv4 Connectivity: Internet" and "IPv6 Connectivity: No Internet access". When I unplug the Ethernet Cable between the Computer & the Modem/Router, "Local Area Connection" disappears, & when I plug it back in, it reappears. When I disconnect from our Wireless Network, "Wireless Network Connection" disappears, & when I reconnect to it, it reappears (& it *does* say that we're connected to our Wireless Network). The Computer clearly recognizes both the Modem/Router and the Wireless Network, but somehow can't connect to the Internet!
But it seems our Computer *can* do System, Driver, & Program Updates. So unless it only says that everything is up to date because it can't connect to the the Internet, clearly it's connected to the Internet as some basic level. I went to System Restore, but by now (2 & 1/2 weeks later), there are no Restore Points before the problem started.
We have made no recent changes to either our Computer (as far as I know) or our Internet service. I've tried all the obvious things like rebooting both the Computer and the Modem/Router several times (including doing so after changing settings, to make sure they were applied), but nothing helped. I tried rebooting in Safe Mode to fix things, but that got me nowhere. I've tried everything I can find to diagnose, repair, or fix the problem, but nothing has worked. I've been on the phone with tech support with Microsoft, CenturyLink, and Dell, & e-mail tech support with Actiontec, but they couldn't solve anything. All I can figure out is that our Computer stopped connecting to the Internet for no apparent reason.
What can I do to fix it??? HELP! :,<