Hello! I hope everyone is doing well. :)
I will try to give as much detail as possible here.
My computer and internet info:
-Windows 7 (Asus laptop) about 2 years old. Has always run fabulously-until recently.
-Wireless home internet with Dish Network.
I had apparently caught a couple of viruses on my computer a few weeks ago. I'm not
sure how exactly, cause I don't visit shady sites. But nonetheless I caught these viruses.
They were causing my web browsers (chrome and firefox) and internet to run really slow
and be kind of glitchy. Sometimes videos would play on YT and other times not. Other
times they would just be really slow. Regular net surfing was also really slow.
At first my regular computer (non internet) functions seemed to be fine, but then my
computer browser starting getting pretty slow too. Especially when trying to view my
pictures folder. The pics would need time to load (they never did that before) and then when
I would scroll down and try to go back up, the pics that had already loaded would need to
re-load again. :/
My computer was also taking a LONG time to boot up. Normally it will boot up really quickly.
But since the viruses it has started taking about 10 or more minutes from the moment I turn
it on to it actually getting to my desktop and connecting to the internet.
I made sure none of this was due to needed updates. All Windows updates were up-to-date.
All updates like Java and Flash were up-to-date. Everything seemed like it should be fine
so I figured I must have a virus. I ran Malwarebytes, did a full scan, and found 2 viruses. I
don't remember their names, though neither said trojan. One was something about a download
bar (I have no idea what its talking about, I downloaded no such bar). But I quarantined and then
clicked to delete them. Afterwards my computer was acting no different, even after restarting it.
So then I ran a system restore to the furthest back point which was about a month or a little more
ago (7th of last month, just to make sure it was far enough). This seemed to fix the problems
with my regular non-internet computer functions, BUT after the system restore my computer
would no longer pick up on ANY of the surrounding wireless internet connections. :/ Not the one
for my house, not for the neighbors (it used to pick up all of them). So then I un-did the system restore
and it didn't fix the no-connections problem. So then I system restored it back to May 7th again.
Still no good.
I have run other system restores in the past and this has NEVER happened to me. :/ I have been trying
for hours to re-connect to the internet through the control panel, but it keeps popping up the usual
internet list box, which, as I stated, is currently empty... I also tried to un-install the Aetheros driver
thing (without deleting it) and then letting it re-install after restarting the comp and that didn't work either.
I tried this twice. No matter what I do my computer just will not pick up on my home wireless connection.
Please help if you can!!! I would be so appreciative! I really don't know what's going on. I have never had these
problems before.
Thank you so much for your time!
I will try to give as much detail as possible here.
My computer and internet info:
-Windows 7 (Asus laptop) about 2 years old. Has always run fabulously-until recently.
-Wireless home internet with Dish Network.
I had apparently caught a couple of viruses on my computer a few weeks ago. I'm not
sure how exactly, cause I don't visit shady sites. But nonetheless I caught these viruses.
They were causing my web browsers (chrome and firefox) and internet to run really slow
and be kind of glitchy. Sometimes videos would play on YT and other times not. Other
times they would just be really slow. Regular net surfing was also really slow.
At first my regular computer (non internet) functions seemed to be fine, but then my
computer browser starting getting pretty slow too. Especially when trying to view my
pictures folder. The pics would need time to load (they never did that before) and then when
I would scroll down and try to go back up, the pics that had already loaded would need to
re-load again. :/
My computer was also taking a LONG time to boot up. Normally it will boot up really quickly.
But since the viruses it has started taking about 10 or more minutes from the moment I turn
it on to it actually getting to my desktop and connecting to the internet.
I made sure none of this was due to needed updates. All Windows updates were up-to-date.
All updates like Java and Flash were up-to-date. Everything seemed like it should be fine
so I figured I must have a virus. I ran Malwarebytes, did a full scan, and found 2 viruses. I
don't remember their names, though neither said trojan. One was something about a download
bar (I have no idea what its talking about, I downloaded no such bar). But I quarantined and then
clicked to delete them. Afterwards my computer was acting no different, even after restarting it.
So then I ran a system restore to the furthest back point which was about a month or a little more
ago (7th of last month, just to make sure it was far enough). This seemed to fix the problems
with my regular non-internet computer functions, BUT after the system restore my computer
would no longer pick up on ANY of the surrounding wireless internet connections. :/ Not the one
for my house, not for the neighbors (it used to pick up all of them). So then I un-did the system restore
and it didn't fix the no-connections problem. So then I system restored it back to May 7th again.
Still no good.
I have run other system restores in the past and this has NEVER happened to me. :/ I have been trying
for hours to re-connect to the internet through the control panel, but it keeps popping up the usual
internet list box, which, as I stated, is currently empty... I also tried to un-install the Aetheros driver
thing (without deleting it) and then letting it re-install after restarting the comp and that didn't work either.
I tried this twice. No matter what I do my computer just will not pick up on my home wireless connection.
Please help if you can!!! I would be so appreciative! I really don't know what's going on. I have never had these
problems before.
Thank you so much for your time!