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Help please

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Hi All,

My friends new computer is really slow when it comes to internet activities and has blue screened twice.

Even though he has 46mbps download and 8mbps upload on speedtest.net.

Sometimes the lights on his router all manically flash at the same time, and everything slows down to a snail pace. His PC can only stream 1 video at a time, and even then the video will jam or not load.

He asked me to help as he has a form of autism. When I unplugged his router and cleaned his PC with ccleaner, it can stream 10 1080p videos and live stream TV and generally can push his PC as far as it can uninhabited. Sadly only for it to eventually revert back to its slowness and "shittery".

Help.

OS Version: Microsoft Windows 8.1 Pro, 64 bit
Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 16034 Mb
Graphics Card: Intel(R) HD Graphics 4600, -1792 Mb
Hard Drives: C: Total - 2096799 MB, Free - 1740610 MB; D: Total - 764433 MB, Free - 764191 MB; E: Total - 349 MB, Free - 292 MB;
Motherboard: ASRock, B85M-ITX
Antivirus: Ad-Aware Antivirus, Updated and Enabled

This could be a problem rooted in the initial configuration as his PC blue screening twice is pretty scary.

Thanks in advance.

Harry

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