My PC connects to the internet fine on boot but inevitably, after a while, it loses connection. My other devices continue to pick up the connection fine but the computer either won't until I run the networking troubleshooter or sometimes this also cannot repair it and I have to reboot the router.
I have replaced the wireless card, updated the drivers, changed various router settings but nothing stops this happening. This is the diagnostic log I get from the networking troubleshooter - I am happy to provide any info that can help - I really want to fix this as I play online games so this is v frustrating!
Windows Network Diagnostics Publisher details
Issues found
The connection between your access point, router, or cable modem and the Internet is brokenThe connection between your access point, router, or cable modem and the Internet is broken
The network gateway is accessible, but Windows couldnt receive network traffic from the Internet. Not fixed Not Fixed
Your broadband modem is experiencing connectivity issues Completed
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected Detected
Reset the wireless adapter Completed
Investigate router or access point issues Not run
Refer to Windows Help and Support for more information about wireless connectivity problems Not run
Issues found Detection details
6 The connection between your access point, router, or cable modem and the Internet is broken Not fixed Not Fixed
The network gateway is accessible, but Windows couldnt receive network traffic from the Internet.
Your broadband modem is experiencing connectivity issues Completed
Restart your broadband modem: 1. Unplug or turn off the modem. 2. After all the lights on the modem are off, wait at least 10 seconds. 3. Turn the modem on or plug it back into the power outlet. To restart a modem that has a built-in battery, press and quickly release the Reset button. If this doesn't fix the problem, contact your Internet service provider.
6 Problem with wireless adapter or access point Detected Detected
Reset the wireless adapter Completed
InformationalNetwork Diagnostics Log
File Name: 9BF3B37C-EA0B-4834-9949-EBD0AC4FC3C4.Repair.1.etl
Investigate router or access point issues Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problems Not run
Windows cannot resolve your wireless connectivity issue.
Detection details Expand
InformationalDiagnostics Information (Network Security)
Details about network security diagnosis:
Settings that might be blocking the connection:
Provider name: Microsoft Corporation
Provider description: Microsoft Windows Firewall Provider
Filter name: WSH Default Inbound Block
Provider context name: -
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection 6 driver information:
Description . . . . . . . . . . : TP-LINK 300Mbps Wireless N Adapter
Manufacturer . . . . . . . . . : TP-LINK
Provider . . . . . . . . . . . : TP-LINK
Version . . . . . . . . . . . : 7.7.0.331
Inf File Name . . . . . . . . . : C:\Windows\INF\oem12.inf
Inf File Date . . . . . . . . . : Tuesday, October 13, 2009 12:50:02 PM
Section Name . . . . . . . . . : ATHR_DEV_30A1.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002e&subsys_30a4168c
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 35ea1933-e28e-4d9e-b371-7ac0949f773c
Interface name: TP-LINK 300Mbps Wireless N Adapter
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1
Connection status summary
Connection started at: 2014-05-05 11:34:07-836
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 2 item(s) total, 2 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-8E-F2-D0-E5-BA Infra <unknown> -77 6 virginmedia2105689
C4-3D-C7-35-FB-C2 Infra <unknown> -78 9 Wifi Fast
Connection History
Information for Auto Configuration ID 1
List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 42 Yes virginmedia2105689
Infra <unknown> Yes 44 Yes Wifi Fast
List of preferred networks: 1 item(s)
Profile: NetworkProfile
SSID: virginmedia2105689
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 1
Connection started at: 2014-05-05 11:34:07-836
Auto Configuration ID: 1
Profile: NetworkProfile
SSID: virginmedia2105689
SSID length: 18
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-8e-f2-d0-e5-ba
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 202138
Ndis Tx: 116694
Unicast decrypt success: 12
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 85
Rx failure: 75533
Tx success: 568
Tx failure: 2
Tx retry: 12
Tx multiple retry: 2
Tx max lifetime exceeded: 0
Tx ACK failure: 54271
Roaming history: 0 item(s)
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 35ea1933-e28e-4d9e-b371-7ac0949f773c
Interface name: TP-LINK 300Mbps Wireless N Adapter
Interface type: Native WiFi
Result of diagnosis: There may be problem
InformationalNetwork Diagnostics Log
File Name: 9BF3B37C-EA0B-4834-9949-EBD0AC4FC3C4.Diagnose.0.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: JEZDESKTOP
Windows Version: 6.1
Architecture: amd64
Time: Monday, May 05, 2014 8:37:20 PM
Publisher details Expand
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
I have replaced the wireless card, updated the drivers, changed various router settings but nothing stops this happening. This is the diagnostic log I get from the networking troubleshooter - I am happy to provide any info that can help - I really want to fix this as I play online games so this is v frustrating!
Windows Network Diagnostics Publisher details
Issues found
The connection between your access point, router, or cable modem and the Internet is brokenThe connection between your access point, router, or cable modem and the Internet is broken
The network gateway is accessible, but Windows couldnt receive network traffic from the Internet. Not fixed Not Fixed
Your broadband modem is experiencing connectivity issues Completed
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected Detected
Reset the wireless adapter Completed
Investigate router or access point issues Not run
Refer to Windows Help and Support for more information about wireless connectivity problems Not run
Issues found Detection details
6 The connection between your access point, router, or cable modem and the Internet is broken Not fixed Not Fixed
The network gateway is accessible, but Windows couldnt receive network traffic from the Internet.
Your broadband modem is experiencing connectivity issues Completed
Restart your broadband modem: 1. Unplug or turn off the modem. 2. After all the lights on the modem are off, wait at least 10 seconds. 3. Turn the modem on or plug it back into the power outlet. To restart a modem that has a built-in battery, press and quickly release the Reset button. If this doesn't fix the problem, contact your Internet service provider.
6 Problem with wireless adapter or access point Detected Detected
Reset the wireless adapter Completed
InformationalNetwork Diagnostics Log
File Name: 9BF3B37C-EA0B-4834-9949-EBD0AC4FC3C4.Repair.1.etl
Investigate router or access point issues Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problems Not run
Windows cannot resolve your wireless connectivity issue.
Detection details Expand
InformationalDiagnostics Information (Network Security)
Details about network security diagnosis:
Settings that might be blocking the connection:
Provider name: Microsoft Corporation
Provider description: Microsoft Windows Firewall Provider
Filter name: WSH Default Inbound Block
Provider context name: -
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection 6 driver information:
Description . . . . . . . . . . : TP-LINK 300Mbps Wireless N Adapter
Manufacturer . . . . . . . . . : TP-LINK
Provider . . . . . . . . . . . : TP-LINK
Version . . . . . . . . . . . : 7.7.0.331
Inf File Name . . . . . . . . . : C:\Windows\INF\oem12.inf
Inf File Date . . . . . . . . . : Tuesday, October 13, 2009 12:50:02 PM
Section Name . . . . . . . . . : ATHR_DEV_30A1.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002e&subsys_30a4168c
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 35ea1933-e28e-4d9e-b371-7ac0949f773c
Interface name: TP-LINK 300Mbps Wireless N Adapter
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1
Connection status summary
Connection started at: 2014-05-05 11:34:07-836
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 2 item(s) total, 2 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-8E-F2-D0-E5-BA Infra <unknown> -77 6 virginmedia2105689
C4-3D-C7-35-FB-C2 Infra <unknown> -78 9 Wifi Fast
Connection History
Information for Auto Configuration ID 1
List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 42 Yes virginmedia2105689
Infra <unknown> Yes 44 Yes Wifi Fast
List of preferred networks: 1 item(s)
Profile: NetworkProfile
SSID: virginmedia2105689
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 1
Connection started at: 2014-05-05 11:34:07-836
Auto Configuration ID: 1
Profile: NetworkProfile
SSID: virginmedia2105689
SSID length: 18
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-8e-f2-d0-e5-ba
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 202138
Ndis Tx: 116694
Unicast decrypt success: 12
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 85
Rx failure: 75533
Tx success: 568
Tx failure: 2
Tx retry: 12
Tx multiple retry: 2
Tx max lifetime exceeded: 0
Tx ACK failure: 54271
Roaming history: 0 item(s)
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 35ea1933-e28e-4d9e-b371-7ac0949f773c
Interface name: TP-LINK 300Mbps Wireless N Adapter
Interface type: Native WiFi
Result of diagnosis: There may be problem
InformationalNetwork Diagnostics Log
File Name: 9BF3B37C-EA0B-4834-9949-EBD0AC4FC3C4.Diagnose.0.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: JEZDESKTOP
Windows Version: 6.1
Architecture: amd64
Time: Monday, May 05, 2014 8:37:20 PM
Publisher details Expand
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows